Colorado CNA Practice Exam

Which organization's responsibility is it to investigate and resolve resident complaints?

1. Healthcare Inspectorate

2. Nursing Staff Committee

3. Ombudsman

4. Patient Advocacy Group

The correct answer is: Healthcare Inspectorate

The Healthcare Inspectorate is responsible for investigating and resolving resident complaints. The Nursing Staff Committee usually handles internal issues and protocols, and may not have the authority or resources to handle resident complaints. The Ombudsman's role is to support and advise residents, but they do not investigate or resolve complaints. Patient Advocacy Groups advocate for patients' rights and interests, but they also do not have the authority to investigate or resolve complaints. Therefore, the Healthcare Inspectorate is the correct organization to handle resident complaints.